If
you
need our
support,
there
are a few
ways
to get in
touch with
us:
Help Desk
Help
Desk
is the magical,
one-stop-shop for
your CME
needs! On our
Help Desk, you can
access:
- Help
Docs –
A
comprehensive
library
of
articles
and
training
materials
to
support
you
during
your
time
at
UMSU,
accessible
24/7.
From
marketing
and
promotion
tips,
advice
on
how
to
create
your
own
eye-catching
designs
or
how
to
choose
right
suppliers,
entertainment
or
speakers
for
a
successful
event,
we’ve
got
you
covered.
- Live
Chat
(Online) –
Feeling
a
little
lost?
Use
our
Live
Chat
to
talk
to
CME
team
member
in
real
time!
They
can
help
resolve
your
issues
live
in
the
chat
or
make
sure
they’re
directed
to
the
person
who
can.
Live
Chat
is
available
Mon-Fri 1-4pm.
- Drop-In
(In-person) –
If
you
prefer
to
chat
face-to-face,
you
can
always
visit
the
Help
Desk
office.
We’re
available
for
drop-ins
Mon-Fri 1-4pm on
a
first-come,
first-served
basis.
- Help Request Submission – Outside of live chat/drop-in hours, you can still put in a request for CME support. Someone from our team will respond to your request as soon as they can – where possible, we aim for a 1-business day turnaround on support requests!
Our Help
Desk is available
in-person and
online. Come visit
us in Room 413 on
Level 4 of
Building 168 or
head
to: https://umsu.helpdocs.com/
More of a visual person? Download a copy of our Help Desk poster HERE!
Visit Our Office
You
can find
CME in
Rooms 413
+ 414
(they’re
joined!)
on Level 4
of
Building
168. Drop
by* to see
us or make
an
appointment
by
emailing cme-support@union.unimelb.edu.au.
CME
operates
from
9am to
5pm
Monday
to
Friday.
*Note:
we
might
not
always
be
available
for
drop-ins.
Have
an
urgent
request?
Submit
it to
the
Help
Desk.
Collaborate with us on Teamwork
For
things
that need
a
greater
level of
CME
support, a
member of
our
team will
escalate
your
request
from the
Help
Desk to a
project in
Teamwork.
Check
out
our
training
resources
on the
Help
Desk
to
learn
more
about
how to
use
Teamwork HERE.