Help Desk is the magical, one-stop-shop for your CME needs!

Say goodbye to the cluttered Resource Hub and 'Start a Project' form, and HELLO to an easier, more efficient way of accessing CME support. 

Our Help Desk is available in-person and online. Come visit us in Room 413 on Level 4 of Building 168 or head to: https://umsu.helpdocs.com/

Check out the video below to find out more:



Learn more about updates to our service here: Accessing CME Support.

How does it work?

On our Help Desk, you can access: 

  • Help Docs – A comprehensive library of articles and training materials to support you during your time at UMSU, accessible 24/7. Use the search bar to look for articles, or navigate using the side menu:
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  • Live Chat (Online) – Feeling a little lost? Use our Live Chat to talk to CME team member in real time! Live Chat is available Mon-Fri 1-4pm. 
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  • Drop-In (In-person) – If you prefer to chat face-to-face, you can always visit the Help Desk office. We’re available for drop-ins Mon-Fri 1-4pm on a first-come, first-served basis. 
  • Help Request Submission – Outside of live chat/drop-in hours, you can still put in a request for CME support. Someone from our team will respond to your request as soon as they can – where possible, we aim for a 1-business day turnaround on support requests! 
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More of a visual person? Download a copy of our Help Desk poster HERE!